At The Masters of Hair, we strive to ensure customer satisfaction with every purchase. However, if you are not satisfied with your purchase, we are here to assist you.
1. Cancellation of Orders
- If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped. Once the order has been dispatched, cancellations will not be accepted.
- To request a cancellation, please reach out to our support team through the contact form or email us directly.
2. Refunds
- Eligibility for Refunds: Refunds will only be provided for products that are returned in their original condition and packaging, within 3days from the date of delivery. Items that are opened, used, or damaged are not eligible for a refund.
- Processing Time: Once we have received the returned product and inspected it, we will process the refund. Please allow 4 business days for the refund to be credited back to your account, depending on the payment method used.
- Non-refundable Items: Certain products or services may be non-refundable, including but not limited to custom items or services that have already been provided or booked.
3. Return Shipping Costs
- You will be responsible for the return shipping costs unless the product is defective, damaged, or incorrect. In the case of such an issue, we will cover the cost of return shipping.
4. How to Request a Return or Refund
- To initiate a return or refund request, please contact our customer service team at info@themastersofhair.com with your order number, the reason for return, and the condition of the item. We will guide you through the process.
5. Exceptions
- We reserve the right to refuse a refund or exchange if the product does not meet the conditions outlined in our refund policy or if the request is made after the allowed time frame.